FAQs
(Q) What is the shipping time for my order?
(A) The current lead time for custom hats is 1-2 weeks. If you require your items sooner, please contact us for expedited processing and shipping.
(Q) Is it possible to rush my order?
(A) Absolutely! We understand that customers may have tight deadlines. If you need your order rushed, please reach out to us!
(Q) Can I return my hats if needed?
(A) Custom hats cannot be returned unless they are deemed damaged or defective. We stand behind our work and will resolve any issues that arise.
(Q) How can I upload my artwork?
(A) Please email us your logo at: sales@TWcustomhats.com
For the highest quality engraving, please provide a high-resolution JPG or PDF with your logo in black on a white background.
(Q) Can I select my hat styles?
(A) Yes! If you don't see the style you're looking for, please let us know! We can source almost any style or brand.
(Q) Where is your location?
(A) Our shop is located in Belton Texas where we personally ensure the highest quality in every product we ship..